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FAQ

Products

What materials are used in Viben toys?

Viben toys are crafted from premium, body-safe silicone. It’s hypoallergenic, non-porous, and irresistibly smooth—designed to deliver comfort, safety, and pleasure in equal measure.

Are Viben vibrators waterproof?

Yes! Most Viben vibrators are 100% waterproof, including wand massagers, pinpoint vibrators, and clitoral massagers. Feel free to take the fun to the bath, shower, or wherever curiosity leads you.

Can Viben products be used with lubricants?

Absolutely! Viben toys pair perfectly with water-based lubricants. To keep your toys in top condition, avoid silicone-based lubes, as they may affect the texture and longevity of the material.

How do I clean Viben anal toys?

Keeping your Viben toys fresh is easy. Wash them with warm water and mild soap after each use. For rechargeable or electric toys, we recommend a dedicated toy cleaner. Make sure everything is completely dry before storing, so you’re always ready for a worry-free session.

Ordering

How do I place an order?

Simply add your favorites to the cart, proceed to checkout, and follow the steps to complete your purchase—it’s quick, easy, and secure.

Is my payment information safe?

Yes. We use secure, encrypted payment processing to keep your personal and payment details protected at all times.

Can I change or cancel my order?

If your order hasn’t shipped yet, contact us as soon as possible and we’ll do our best to make changes or cancel it for you.

Shipping & Returns

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Do you offer discreet shipping?

Absolutely. All orders are shipped in plain, unbranded packaging with no mention of our store or products—your privacy is always protected.

How long does shipping take?

Orders are typically processed within 1–2 business days. Delivery times vary by location, but you’ll receive tracking details as soon as your package ships.

What is your return policy?

For hygiene and safety reasons, we only accept returns on unopened and unused items. If there’s an issue with your order, our support team is happy to help.

Get in touch

Have questions about your order, or a general enquiry?