Return Policy

Last Updated: [December 16, 2025]

Due to the intimate nature of our products and U.S. hygiene regulations, all sales are subject to the policy below.

Final Sale on Intimate Products

For health and safety reasons, intimate products are final sale once opened or used. This includes vibrators, dildos, anal toys, masturbators, lubricants, and intimate apparel.

Defective or Damaged Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

  • Item must be unused and in original packaging

  • Photo or video proof may be required

Approved claims may receive a replacement, store credit, or refund (at our discretion).

Unopened Non-Intimate Items

Unopened, non-intimate items may be returned within 14 days of delivery.
Return shipping costs are the customer’s responsibility.

Non-Returnable Items

  • Sale or clearance items

  • Gift cards

  • Free promotional items

  • Items marked Final Sale

Warranty on Rechargeable Toys

Most rechargeable toys include a manufacturer warranty (1 year).

This warranty is valid for manufacturers defects and mechanical failure
only. 

Covers: Mechanical or battery defects under normal use
Does Not Cover: Wear and tear, misuse, water damage, or improper charging

To file a claim, contact us with your order number and proof of issue. Used items usually do not need to be returned.

Refunds

Products may be substituted with a similar item of equal or lesser value.

Contact

For returns or warranty support, email sales@vibentoys.com and include your order number.